Data Protection

A Place To Stay is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Data Protection Policy outlines how we collect, use, store, and protect your personal data in accordance with applicable data protection laws in the UAE.

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1. Introduction

This policy applies to all personal data collected through our website and services. By using our website, you agree to the collection and use of information in accordance with this policy.

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2. Personal Data We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, and mailing address.

• Booking Information: Details regarding property bookings, payment information, and stay preferences.

• User Account Information: Username, password, and account details.

• Feedback and Reviews: Information you provide when leaving feedback or reviews.

• Cookies and Tracking Technologies: Information about your use of our website collected through cookies and similar technologies.

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3. Purpose of Data Collection

We collect personal data for the following purposes:

• To Provide Services: To process and manage your bookings and inquiries.

• Customer Support: To communicate with you regarding your reservations and provide support.

• Marketing: To send you promotional materials, newsletters, and updates about our services (you may opt-out at any time).

• Improvement of Services: To analyze user behavior to improve our website and services.

• Legal Compliance: To comply with applicable laws and regulations.

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4. Legal Basis for Processing

We process personal data based on the following legal grounds:

• Consent: You have provided consent for us to process your personal data for specific purposes.

• Contractual Necessity: Processing is necessary for the performance of a contract with you.

• Legal Obligation: Processing is necessary to comply with legal obligations.

• Legitimate Interests: Processing is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.

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5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

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6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

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7. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third-party vendors who assist us in providing services, such as payment processors, marketing agencies, and customer support providers.

• Legal Authorities: If required by law or to protect our rights or the rights of others, we may disclose your personal data to law enforcement or regulatory authorities.

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8. Your Rights

Under the UAE data protection laws, you have the following rights regarding your personal data:

• Access: The right to request access to the personal data we hold about you.

• Rectification: The right to request correction of inaccurate personal data.

• Erasure: The right to request the deletion of your personal data, subject to legal obligations.

• Restriction: The right to request the restriction of processing of your personal data.

• Data Portability: The right to request the transfer of your personal data to another service provider.

• Withdraw Consent: The right to withdraw your consent for processing your personal data at any time.

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9. Cookies

Our website uses cookies and similar tracking technologies to enhance user experience. You can manage your cookie preferences through your browser settings. For more information about our use of cookies, please refer to our Cookie Policy.

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10. Changes to This Policy

We may update this Data Protection Policy from time to time. Any changes will be posted on this page, and your continued use of our website after such changes constitutes your acceptance of the revised policy.