Privacy Policy

A Place To Stay is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or otherwise interact with us. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information from and about users of our services, including:

1.1 Personal Information

• Contact Information: Name, email address, phone number, and mailing address.

• Booking Information: Details regarding property bookings, payment information, and preferences for stays.

• Account Information: Username, password, and other information related to your user account.

1.2 Non-Personal Information

• Technical Data: IP address, browser type, operating system, and device information.

• Usage Data: Information about how you use our website, including the pages you visit and the time spent on each page.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• To Provide Services: Processing and managing your bookings and inquiries.

• Customer Support: Communicating with you regarding your reservations and providing assistance.

• Marketing: Sending you promotional materials, newsletters, and updates about our services (you may opt out at any time).

• Improvement of Services: Analyzing user behavior to enhance our website and services.

• Legal Compliance: Complying with applicable laws and regulations.

3. Legal Basis for Processing Your Information

We process your personal information based on the following legal grounds:

• Consent: You have given your consent to process your personal information for specific purposes.

• Contractual Necessity: Processing is necessary for the performance of a contract with you.

• Legal Obligations: Processing is required to comply with legal obligations.

• Legitimate Interests: Processing is necessary for our legitimate interests, provided your interests do not override those interests.

4. Sharing Your Information

We may share your information with:

• Service Providers: Third-party vendors who assist us in providing services, such as payment processors, marketing agencies, and customer support.

• Legal Authorities: If required by law, or to protect our rights or the rights of others, we may disclose your personal information to law enforcement or regulatory authorities.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights

Under the UAE data protection laws, you have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.

• Rectification: You have the right to request correction of any inaccurate personal information.

• Erasure: You have the right to request the deletion of your personal information, subject to certain exceptions.

• Restriction: You have the right to request the restriction of processing of your personal information.

• Data Portability: You have the right to request the transfer of your personal information to another service provider.

• Withdraw Consent: You have the right to withdraw your consent for processing your personal information at any time.

8. Cookies

Our website uses cookies and similar tracking technologies to enhance user experience. You can manage your cookie preferences through your browser settings. For more information about our use of cookies, please refer to our Cookie Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our services after such changes constitutes your acceptance of the revised policy.